Mark Boxer was appointed Global Chief Information Officer for Cigna in April 2011. In this role, Dr. Boxer is responsible for driving Cigna’s world wide technology strategy and ensuring the company’s infrastructure and applications are innovative, flexible and aligned with the business strategy and the needs of customers, partners and employees.
Dr. Boxer holds a Doctorate in Global Public Health from Arizona’s School of Health Sciences. He earned his Master of Business Administration degree in Finance from the University of Connecticut and a Master of Science degree in Information Systems from Drexel University. He holds a Bachelor of Science degree in Engineering and a Bachelor of Arts degree in physics from the University of Hartford.
Dr. Boxer serves on the Board of the University of Connecticut Foundation, is a trustee of the Bushnell Performing Arts Center, and serves on the Board of the Connecticut Children’s Law Center. He has been recognized as one of Computerworld’s “Premier 100” Leaders and by Insurance and Technology Magazine as one of their “Elite Eight” Technologists. Dr. Boxer is a business advocate and champion for advancing the employment of the disabled, receiving the “Anthony Coelho ADA Award” and sharing the American Association of People with Disabilities “Justice for All” Award with two U.S Congressman.
Mark Boxer has served as an advisor to early and mid-stage venture-backed companies, and oversees Cigna’s venture innovation fund. He serves as an outside director for Grange Mutual Insurance. Dr. Boxer also serves on the advisory boards of Health Enterprise Partners and Parthenon Capital. He previously served as an outside director at Aprimo (software), FinishMaster (automotive) and Audax Health (gamification).
Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Life Insurance Company of North America and Cigna Life Insurance Company of New York. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has over 85 million customer relationships throughout the world.
Meeting the STEM Challenge at Cigna
Cigna is a global health services company dedicated to helping those we serve improve their health, well-being and sense of security. As Cigna’s business continues to evolve and grow, we look for the best and brightest science, technology, engineering and mathematics (STEM) talent to join our Information Technology (IT) team to help develop and support the future state of our technology solutions. In many ways, technology and information hold the key to addressing many of the challenges we face in today’s healthcare ecosystem.
Cigna’s development programs, technical training, and ongoing learning and development opportunities offer IT associates the ability to strengthen their technical, business and leadership capabilities – leading to diverse careers at Cigna.
For example, Cigna’s Technology Early Career Development Program (TECDP) targets recent college graduates and early career professionals who have a degree in Information Technology or a related discipline. It offers an opportunity to develop technical, leadership and business skills to become a well-rounded IT professional and innovative leader. TECDP provides structured technical and non-technical training, networking opportunities, formal mentoring and exposure to a breadth of technology across multiple lines of business. Throughout the three year program, associates are challenged to develop the skills and competencies necessary to become successful IT professionals.
TECDP supports the professional development needs of associates and talent requirements of Cigna IT by providing challenging assignments, structured training and formal mentoring through a committed partnership between individual associates, program management and the IT organization. TECDP associates shape their career paths through their professional program experience, and relationships with mentors, TECDP “buddies”, and co-workers. TECDP also offers global rotational assignments to give associates a broader range of experience.
“These associates are doing very real, very meaningful work,” said Mark Boxer, Cigna Executive Vice President and Global Chief Information Officer. “They have the opportunity to contribute to an important body of work that supports Cigna’s mission – using technology to help the people we serve improve their health, well-being, and sense of security. Community service is integrated into our program and every TECDP works on a project, and many of which involve addressing health disparities in underserved communities.”
Cigna’s Chief Diversity Officer, Rosanna Durruthy, works closely with human resources and IT to identify sources of STEM talent and retain talent hired into the TECDP. To meet the STEM challenge at Cigna, Mark and John Staines, Cigna IT Human Resources Officer, work together to design processes to attract students and foster a diverse student population. For example, of the 190 TECDP associates, 74 are minority/females. “We recognize the importance of an agile, diverse workforce,” said Rosanna. “To attract the right talent, we are adapting and making our processes more responsive to different cultures to meet future IT leaders where they are.”
One of the key issues in health care today is disparities in care that are a result of gaps due to diverse language, cultures and customers. Technology can help bridge those gaps and we’re actively recruiting and developing young, diverse technologists to work with us.
Cigna also meets future IT leaders where they are through the Eastern-Cigna STEM Accelerator (ECSA) program. The goal of the ECSA program is to provide greater access to science, technology, engineering and mathematics careers for the diverse student populations attending Connecticut community colleges.
It’s not every day that a college student has the chance to partner with a global company and do real work that not only strengthens his or her résumé and academic studies, but also makes a positive impact on the world around them. That’s exactly what the ECSA program does.
“The Eastern-Cigna STEM Accelerator program can lead to greater diversity in STEM and positively impact the lives of deserving and high-potential students,” said Mark. “This program expands Cigna’s employment base in Connecticut, helps improve our state economy, and positively impacts deserving students.” Targeting high-potential students transitioning from community college to a four-year program provides a new pool of STEM talent critically needed by the health services industry. Cigna also partners with Eastern Connecticut State University (ECSU) to provide an on-campus internship to a qualified student.
In addition, Cigna’s Customer Insights Research and Analytics Program funds fellowships for six University of Connecticut PhD-candidate graduate students from the departments of Psychology, Mathematics, and Statistics to work alongside Cigna employees from the Research and Analytics department to conduct qualitative and quantitative research. This most recent collaboration is the second research program between Cigna and UConn. The first, announced in early 2012, launched the Cigna Innovation Lab at the University, and enabled Computer Science and Engineering undergraduate students to participate in developing important business capabilities, including our web and mobile platforms.
Cigna also understands that the foundation for science, technology, engineering, and mathematics education begins well before college. That’s why Cigna is proud to support middle and high school STEM activities in local communities. Whether it’s hosting STEM career fairs; job shadowing; sponsoring coding competitions where students work to solve business problems, or helping the Boys and Girls Club Summer Program build robots for a competition – Cigna enjoys working with students beginning to consider STEM career options and realizes their STEM experiences at an earlier age will carry through to their future.
“Partnering with the best and the brightest STEM talent is part of our strategy to help us create differentiated customer insights,” explained Mark. “This is a win-win relationship for everyone – for Cigna, for students and, most importantly, for our customers.